Termination of Service
To terminate services, the customer must notify the office in person. The request to discontinue service shall be made at least seven (7) days prior to the desired date of termination of service.
The customer is responsible for all charges for services up to the time service is terminated, or until 7 days following receipt of the request for termination, whichever comes first.
Once service has been disconnected, a final bill will be processed and mailed to the customer.
The deposit will be applied to the final bill.
The following information is required to process a termination request:
- Name on account
- Service address to terminate
- Date of termination
- Verification of SSN
- Forwarding mailing address for final bill
Termination of Service for Nonpayment
An account that remains delinquent for more than 10 days will be assessed a nonpayment fee and be subject to disconnect beginning on the 11th day after the "due date."
Once service has been disconnected for nonpayment, the customer shall have three business days to make full payment on their account before their service is terminated. If payment in full is not received the account will be closed. The account deposit shall be applied to the outstanding account. Any remaining funds after the deposit is applied to the outstanding account balance shall be refunded to the customer. If any balance remains outstanding, the Town may proceed with debt collection.
Before service will be re-instated, the customer will be required to:
- Make full payment on any balance owed to the Town on the account.
- Redeposit with the Town an amount equal to the application deposit or the amount of the bill outstanding at the time of termination, whichever is greater.
- Pay a service fee.